Opportunity Details
211 Call Center Information Specialists (In-Person)
United Way of Westchester and Putnam is looking for Volunteer Information Specialists for its 211 call center! United Way's 211 serves as a confidential, comprehensive, and primary entry point into community service information, referral, and assistance. This 211 call center is available 24 hours per day, 7 days a week.
The Volunteer Information Specialists help answer incoming calls as well as make calls related to many of the United Way's programs, such as tax assistance services, telephone surveys, or helping clients get connected to community resources. The minimum time commitment includes 2 hours of on-site training, and then 5 hours a day for two days a week (or 3 hours a day for three days a week) to be spent on-site.
Responsibilities:
- Answer and make phone calls based on the project at hand
- Complete follow-up forms
- Gather information accurately on caller contacts
- Stay informed on programs and changes in services
Bilingual applicants are strongly encouraged to volunteer! United Way of Westchester and Putnam provides a clean and socially distanced volunteer site. Express interest below!
Civic & Community, Civic & Community
Families, Low-Income Communities, People with Disabilities, People with Health-Based Concerns, Seniors
Administrative Support & Clerical,Hotline & Information Center Support
Age Minimum (with Adult): 18+, Minimum Age:18+
Express Interest
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- Choose an existing team you're already a member or captain of, or
- Create a new team to sign up.
Signup Questions
Please respond to the following questions in order to signup for this opportunity:
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